Job Role Skills
- Translation from Russian to English
- Translation from German to English
- Customer and Client Services Management
- Corporate Account Management
- Tourism&Hospitality Management
- Administrative management
- Customer Care Service Management
Other Professional Skills
- Excellent communication and interpersonal skills including mature and professional approach to customer service
- Corporate Communication and Company Representation
- Strong computer skills and Reporting on office tools.
- Good attention to detail with work and ability to feedback issues to management in a professional manner.
- Dedicated, committed, hardworking team member.
- Understanding and different segments of consumer industry, Textile, Engineering Products, Food Products and Leather Industry
WORK EXPERIENCE
Company: Planet Pharmacy LLC (Health First Pharmacy)
Location: Dubai, UAE
Duration: August 2019— July 2021
Designation: Administrative coordinator
Job Role: Administration
Responsibilities:
- Welcoming candidates, providing high level of face-to-face customer service and maintaining a customer-focused approach.
- Organize training meetings as scheduled. Arranging and coordination for trainings: training room, training material, eatables etc. as and when trainings are conducted in HO and elsewhere.
- Working with EGRS system.
- Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointment.
- E-document circuit, coordinating company’s LPOs, handling LPO database.
- Receive payments, record receipts for services and handle and reconcile all petty cash daily, preparing Purchase orders
- Take and resolve complaints from customers and public being positive to negative criticism
Company: Jumeirah LLC Burj Al Arab
Location: Dubai, UAE
Duration: Jan 2018— May 2019
Designation: Guest Relation Executive
Job Role: Customer Service and Sales
Responsibilities:
- Analyzing customer feedback and provide strategic direction to continuously improve overall rating
- Resolving guests’ complaints
- Overseeing and coordinating all arrivals and departures of special guests (VIPs, SAs etc), handling reservations through Sevenrooms system
- Coordinating and managing communication between guests and staff and following up to ensure complete service recovery
- Inventory and controlling of stationery and haberdashery of the site
- Performing trainings for the outlet staff
Company: Movenpick Hotels & Resorts – Al Bida’a
Location: Kuwait City, Kuwait
Duration: Jan 2017 — Dec 2018
Designation: Guest Relationship Executive
Job Role: Customer Services and Sales
Responsibilities:
- Ensuring in providing high level quality service to the guests
- Providing all the amenities to the MIP, VIP guests according to hotel rules and HOD
- Following up with the guests regarding their stay in the hotel, requests and remarks by making regular courtesy calls and follow-up letters
- Controlling the room preparation according to guest request and following up the with the housekeeping department the rooms
- Check-in, check-out of guests
Company: Expocentre ZAO
Location: Russian Federation, Moscow
Duration: Jan 2014 — Dec 2017
Job Role: Interpreter and Guide on the Exhibitions, Conferences and Trade Mission
Responsibilities:
Accompanying events: interpreting and guiding
Some of exhibitions I worked at:
Year Company / Pavilion / Exhibitions / Roles
2015 Scanbelt, Denmark Agroprodmash Interpreter
2016 R&D Engineers, Indian Pavilion Interpreter & Customer Services
2017 ICE-group, Poland
Interpreter
2016 Nevpa, Turkey Comtrans Interpreter & Sales Representation
2015, 2016, 2017 Egipt pavilion, Pakistan pavilion, Dubai Exports, UAE Pavilion / WorldFood Interpreter & Customer Services
2017 Fayat Group – Germany, СТТ Exhibition, Interpreter
2017 Kamal LTD., Pakistan Heimtextile Interpreter
2017 Region Mart , Russian IPM Interpreter
Company: VENDA Group
Location: Moscow, Russian Federation
Duration: Dec 2011 — Jan 2014
Designation: Executive secretary (Dec 2011 — Jan 2013)
Development Manager (Jan 2013 — Jan 2014)
Job Role: Executive Secretary
Sales and Customer Services
Responsibilities:
Executive secretary:
- Responsible for official correspondence
- Provided support of tours of the whole company (tickets, visas), translation of business documents, technical documents
- Interpreting at negotiations and on trainings of foreign partners
- Organization of business meetings and travels, subsistence of the office
- Retreats of business and corporate events of company,
- Coordinating orders of spare parts, interaction with suppliers,
- Ordering and controlling stationery and other office supplies
Development manager:
- Direct negotiations with renters and with those searching for new place
- Keeping the existing database, coordination and tour support for foreign guests of the company
- Translation of business documents, technical documents, translating articles in foreign publications for the company’s president
- Interpreting at negotiations, trainings of foreign partners
- Creating unique content for the news pages of the company
- Translating foreign articles of Newspapers for the management
EDUCATION:
Institute for the Humanities and IT (IGUMO), Moscow
September 2007 — June 2011
Teacher of English language
Institute for the Humanities and IT (IGUMO), Moscow
September 2011 — July 2014
Foreign languages (Linguist translator)
QUALIFICATIONS:
2014 Certified Linguistic Translator
2018 Certified fitness instructor
LINGUISTICS CAPABILITIES:
Russian-expert
English-fluent
German-conversational
EXTRA COURSES:
- Reservation training (Sevenrooms, Epicure, Opera)- February 2016
- Customer service training-March 2016
- German language course in the Erfurt University Germany – August 2013
- Sales and Public Relations – 2013