Moscow interpreter Ekaterina Kolg.

Moscow exhibition interpreter Ekaterina Kolg
Moscow exhibition interpreter Ekaterina Kolg

Job Role Skills

  • Translation from Russian to English
  • Translation from German to English
  • Customer and Client Services Management
  • Corporate Account Management
  • Tourism&Hospitality Management
  • Administrative management
  • Customer Care Service Management

Other Professional Skills

  • Excellent communication and interpersonal skills including mature and professional approach to customer service
  • Corporate Communication and Company Representation
  • Strong computer skills and Reporting on office tools.
  • Good attention to detail with work and ability to feedback issues to management in a professional manner.
  • Dedicated, committed, hardworking team member.
  • Understanding and different segments of consumer industry, Textile, Engineering Products, Food Products and Leather Industry
Moscow Exhibition Interpreter


Company: Planet Pharmacy LLC (Health First Pharmacy)
Location: Dubai, UAE
Duration: August 2019— July 2021
Designation: Administrative coordinator
Job Role: Administration

  • Welcoming candidates, providing high level of face-to-face customer service and maintaining a customer-focused approach.
  • Organize training meetings as scheduled. Arranging and coordination for trainings: training room, training material, eatables etc. as and when trainings are conducted in HO and elsewhere.
  • Working with EGRS system.
  • Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointment.
  • E-document circuit, coordinating company’s LPOs, handling LPO database.
  • Receive payments, record receipts for services and handle and reconcile all petty cash daily, preparing Purchase orders
  • Take and resolve complaints from customers and public being positive to negative criticism

Company: Jumeirah LLC Burj Al Arab
Location: Dubai, UAE
Duration: Jan 2018— May 2019
Designation: Guest Relation Executive
Job Role: Customer Service and Sales

  • Analyzing customer feedback and provide strategic direction to continuously improve overall rating
  • Resolving guests’ complaints
  • Overseeing and coordinating all arrivals and departures of special guests (VIPs, SAs etc), handling reservations through Sevenrooms system
  • Coordinating and managing communication between guests and staff and following up to ensure complete service recovery
  • Inventory and controlling of stationery and haberdashery of the site
  • Performing trainings for the outlet staff

Company: Movenpick Hotels & Resorts – Al Bida’a
Location: Kuwait City, Kuwait
Duration: Jan 2017 — Dec 2018
Designation: Guest Relationship Executive
Job Role: Customer Services and Sales

  • Ensuring in providing high level quality service to the guests
  • Providing all the amenities to the MIP, VIP guests according to hotel rules and HOD
  • Following up with the guests regarding their stay in the hotel, requests and remarks by making regular courtesy calls and follow-up letters
  • Controlling the room preparation according to guest request and following up the with the housekeeping department the rooms
  • Check-in, check-out of guests

Company: Expocentre ZAO
Location: Russian Federation, Moscow
Duration: Jan 2014 — Dec 2017
Job Role: Interpreter and Guide on the Exhibitions, Conferences and Trade Mission
Accompanying events: interpreting and guiding

Some of exhibitions I worked at:

Year Company / Pavilion / Exhibitions / Roles
2015 Scanbelt, Denmark Agroprodmash Interpreter
2016 R&D Engineers, Indian Pavilion Interpreter & Customer Services
2017 ICE-group, Poland
2016 Nevpa, Turkey Comtrans Interpreter & Sales Representation
2015, 2016, 2017 Egipt pavilion, Pakistan pavilion, Dubai Exports, UAE Pavilion / WorldFood Interpreter & Customer Services
2017 Fayat Group – Germany, СТТ Exhibition, Interpreter
2017 Kamal LTD., Pakistan Heimtextile Interpreter
2017 Region Mart , Russian IPM Interpreter

Company: VENDA Group
Location: Moscow, Russian Federation
Duration: Dec 2011 — Jan 2014
Designation: Executive secretary (Dec 2011 — Jan 2013)
Development Manager (Jan 2013 — Jan 2014)
Job Role: Executive Secretary
Sales and Customer Services

Executive secretary:

  • Responsible for official correspondence
  • Provided support of tours of the whole company (tickets, visas), translation of business documents, technical documents
  • Interpreting at negotiations and on trainings of foreign partners
  • Organization of business meetings and travels, subsistence of the office
  • Retreats of business and corporate events of company,
  • Coordinating orders of spare parts, interaction with suppliers,
  • Ordering and controlling stationery and other office supplies

Development manager:

  • Direct negotiations with renters and with those searching for new place
  • Keeping the existing database, coordination and tour support for foreign guests of the company
  • Translation of business documents, technical documents, translating articles in foreign publications for the company’s president
  • Interpreting at negotiations, trainings of foreign partners
  • Creating unique content for the news pages of the company
  • Translating foreign articles of Newspapers for the management


Institute for the Humanities and IT (IGUMO), Moscow
September 2007 — June 2011
Teacher of English language

Institute for the Humanities and IT (IGUMO), Moscow
September 2011 — July 2014
Foreign languages (Linguist translator)

2014 Certified Linguistic Translator
2018 Certified fitness instructor



  • Reservation training (Sevenrooms, Epicure, Opera)- February 2016
  • Customer service training-March 2016
  • German language course in the Erfurt University Germany – August 2013
  • Sales and Public Relations – 2013