Multilingual Sales and Customer Experience Specialist

Reside in Moscow, Russia
Born in 1984
Languages: English, Italian, German, Russian

Profile
Multilingual Sales and Customer Experience Specialist with over 12 years
of proven success in the premium retail sector. Recognized for consistently
exceeding sales targets, fostering exceptional customer loyalty and maintaining
high visual and operational standards. Extensive experience in both the Swiss
and international markets, with a strong focus on watches, fashion, and
consumer electronics. Highly adaptable, tech-savvy and committed to delivering
outstanding service in fast-paced, dynamic environments.

Education
Federal Professional Diploma Maturity, Business School, Lugano
January 2001 — May 2005
Federal Professional Diploma Maturity
Municipal Bureau of Taxation of Massagno — Practical Stage & Thesis (Sep 2004
– May 2005)

  • Authored thesis on council functionality and fiscal governance to improve
    transparency and efficiency
  • Completed 9-month practicum optimizing tax workflows, forecasting, and
    compliance strategies