Reside in Moscow, Russia
Born in 1983
Marital status: Unmarried
Russian – native, French – fluent, English – fluent, German –intermediate
Education
September 2000 – June 2005 – Tver State University
faculty of foreign languages, diploma in linguist and international communication
October 2003 – February 2004 – Monpelier University, France
October 2017 – June 2018- Moscow humanitarian economy institute, psychology faculty
Work experience
September 2021 – till present – Skyeng/foreign academy
Teacher of foreign languages
September 2019 –August 2021 – Ayurvedic clinic, Russia
Administrator/Interpreter, Russia
-Providing reference data to patients;
-Receiving phone calls, receiving and transmitting messages for doctors;
-Coordination functions (meeting, registration, accompaniment around the clinic);
-Translation of consultations, lectures, yoga classes.
-Control over the administrative and economic activities of the clinic
-Control of the correctness of paperwork, the relevance of the price list
-Organization of the analysis of inconsistencies, complaints and claims of patients regarding the quality of service
-Control of the order of consumables, order in the office, equipment health
-Patient consultation on the services provided
-Recording and accounting of patients in the client database on the PC
-Planning the daily routine of patients undergoing treatment
-Creation of a comfortable environment in the clinic; patient service while waiting for the doctor
-Control over cleanliness and order in the clinic
-Purchase and control over the use of disposable materials
March 2014 – November 2014t – Freelance translator/interpreter/teacher
December 2012 – November 2013 – Olhuveli Beach and Spa, Maldives
Position: Guest Services Manager
-to provide directions and support to team on a daily basis
-to monitor service analysis results, communicate them to team and use them for training needs
-to ensure that all team members are aware of objectives of the property and department
-to develop all team members with appropriate training and coaching
-to work closely with all other departments to ensure enjoyable experience for guests and profit for resort
-to handle all guest complains, requests and inquiries in timely and efficient manner
-to handle repeater guests, VIPs according to relevant policies and ensure they receive recognition and benefits
-to initiate, drive, monitor and reward all up-selling activities
-to minimize costs through correct use and handling of resort property and equipment
-to assist with planning and implementation of the resort capital plans whenever necessary
-to increase team members motivation
-to ensure punctuality, excellent grooming and hygiene of team members
-to conduct daily operations briefings with team
-to monitor vacation/R&R, day off planning for the department
-to assign responsibilities to team members and to check their performance periodically
November 2011 – May 2012 – Jumeirah Vittaveli Resort, Maldives
Position: Guest Services Team Leader
-handling guests arrivals and departures
-handling guests complaints
-information support of guests
-coordinating guest service executives performance
-preparing and giving trainings to guest service executives
-making sure the resort standards are followed by FO team
-adjusting guest bills
-preparing report
-maintaining Guest History
-checking the next day arrival list and coordinate with other
departments to ensure their preferences are taken care prior arrival
-taking guest requests related to housekeeping, laundry,
room service, engineering, concierge, wake up calls, etc …
-forwarding all guest & internal calls on to appropriate areas
-excursions and restaurants booking
-VIP guests pre arrival research
-courtesy calls
-buggy driving
March 2011 – October 2011 – Shell Oil, Russia, Torzhok
Position: Assistant manager/Interpreter
-providing administrative support to the Director
-preparing reports and presentations
-handling business correspondence
-editing, typing and translating documentation
-providing travel support (visas, transfer, tickets)
December 2009 – till February 2011 – Constance Halaveli Resort, Maldives
Position: Guest Relations Officer
-handling guests arrivals and departures
-information support of guests
-preparing reports
-handling guest queries and grievances
-maintaining Guest History
-checking the next day arrival list and coordinate with other departments to ensure their preferences are taken care prior arrival
-taking guest requests related to housekeeping, laundry, room service, engineering, concierge, wake up calls, etc …
-forwarding all guest & internal calls on to appropriate areas
-excursions and restaurants booking
-courtesy calls
December 2008 – July 2009 – Kanuhura Resort & Spa, Maldives
Position: Guest Relations Officer
-handling guest`s arrivals and departures
-information support of tourists
-preparing reports
-maintenance of data-base
-handling guest queries and grievances
-maintaining Guest History
-checking the next day arrival list and coordinate with other departments to ensure their preferences are taken care prior arrival
-taking guest requests related to housekeeping, laundry, room service, engineering, concierge, wake up calls, etc …
-forwarding all guest & internal calls on to appropriate areas
-excursions and restaurants booking
-accompanying guests during excursions
September 2006 – November 2008 – Line Express Tour, Russia
Position: Sales Executive
-providing administrative support to the Director
-preparing reports and presentations
-handling business correspondence
-attending trade exhibitions, conferences and meetings
-demonstrating/presenting products
-reviewing sales performance
-negotiating contracts
-providing travel support (visas, transfer, tickets)
September 2005 – August 2006 – SunRise Hotel, Egypt
Position: Guest Relations Officer
-meeting guests
-assistance at reception
-translation from Russian into English and from English into Russian
-preparing reports
-information support of tourists
-rooms and restaurants check
-follow up on the electronic guest comment cards.
-maintaining amenity cost
-blocking rooms for all VIP arrivals, checking their rooms and making sure the amenities are placed as per service design.
-checking the next day arrival list and coordinate with other departments to ensure their preferences are taken care prior arrival
Computer literate: MS Office Word, Windows, Internet, Excel, Power point, Outlook, Fidelio, Opera, Wish
Qualities
• Sociable, punctual, assiduous person, well organized
• Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles
• Willing to relocate and travel
• Ability to work in an international environment